Hi ​@M4gg13,

I’m really sorry you’re having trouble receiving your verification code. 

If the provider has confirmed the messages are being sent, there are a couple of things on your iD Mobile account that can sometimes block international (overseas) texts from coming through:

1. Make sure roaming is enabled on your account
Even if you’re in the UK, some overseas messages can be treated similarly to roaming traffic.

• Log in to your iD Mobile app or account online
• Go to My Services
• Check that Roaming is switched ON

2. Check your bill cap
A bill cap of £0 can block certain chargeable or international services, including some verification texts.

• In the app or your online account, go to My Services > Billing & Usage > Bill Cap
• Make sure your bill cap is set above £0 (you can increase it if needed)

3. A couple of quick phone checks:

• Restart your phone or toggle airplane mode
• Make sure your number is showing correctly in your phone settings
• Check that SMS blocking or spam filters aren’t turned on

If you’ve checked all of the above and still aren’t receiving the code, let us know and we can look into it further for you.

Hope this helps get things working for you!

Regards,

Gemma M

The iD Mobile Social Media Team

Hi,

I checked all those settings before. I don’t have anything stopping me receiving sms from abroad but I cannot receive them…roaming is on, I have 50 pounds message cap, restarted the phone several times, number is correct and no blocking nor filters present

Hi ​@cosnick365,

Thank you for sharing, it may be worth it to join a live chat to get a ticket logged or this issue investigated. 

​@M4gg13, please could you confirm if you have tried the troubleshooting steps that I have provided?

Regards,

Gemma M

The iD Mobile Social Media Team

Yes I have

Yes I have as well. I'll try to join the chat tomorrow and log in a ticket... 

Hi ​@M4gg13.

Thanks for the update.

That sounds like a good next step,  please do try to join our live chat when you’re able to, and the team will be able to log a ticket and investigate this further for you.

You can access live chat here: https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

Any wan sorted this problem? Me and my husband both trying to login to government site from Poland and we are not receiving one time verification code. It wasn't an issue when we were in different mobile company.

Hi ​@Garbi82,

Sorry to hear you're having trouble receiving one-time verification codes while in Poland.

To help rule out any account settings issues, please make sure the following features are enabled on your iD Mobile account:

• Roaming
• International
• Premium

You can check these by:

1. Logging into the iD Mobile app or your online account.
2. Going to Services.
3. Selecting Manage my services.
4. Ensuring all three features are switched on.

We'd also recommend checking that you have a bill cap set above £0.00, as some verification texts can be affected by account restrictions.

If the settings are already correct, try:

• Restarting your phone.
• Switching Airplane Mode on for 30 seconds and then off again.
• Manually connecting to a different roaming partner network.

If both you and your husband are experiencing the same issue, please let us know whether you're able to receive other text messages successfully, as this may help narrow down the cause.

Regards,

Gemma M

The iD Mobile Social Media Team

I have the same issue. Trying to verify second WhatsApp account on my iPhone. The international verification SMS is not getting through on my secondary eSIM number. 

Ok I see