Good luck.  Hopefully they will sort it out for you and for me. 

Hi ​@cosnick365.

Thank you for your post. Please let us know if you need any further assistance, we’ll be happy to help.

Thanks,

Marquerita

The iD Mobile Team

iproblem is still going. Not sorted.

I also discovered another issue, not sure if connected, in mobile service (under general) in my iPhone, there is a section named network provider services that when opened says: mail and then lists a phone number that is not mine. What is going on?

Hi ​@cosnick365.

Thank you for the update. I can see why seeing a different number under “network provider services” would be concerning.

When you joined us, did you perhaps port in your number from another network? If so, it’s possible the device hasn’t fully re‑registered your number after the transfer, which can cause this kind of mismatch.

If that sounds like it might apply, please could you try the following steps to reset the network settings and re‑register your number correctly:

Update your mobile number on the device

Go to Settings

Tap Phone

Tap My Number

Delete the existing number using backspace

Enter your correct mobile number

Tap Save

Refresh iMessage and network settings

Go to Settings

Tap Messages

Turn OFF iMessage

Go to General

Tap Transfer or Reset iPhone (or Reset)

Select Reset Network Settings

Once the phone restarts, go back to:

Settings > Messages

Turn ON iMessage again

Wait for activation/verification to complete

This process helps the device re‑register your number correctly after a transfer.

If you didn’t port your number in, or if the issue remains after trying these steps, please let me know and I’ll look into this further for you.

Thanks,

Marquerita

The iD Mobile Team

Hi,

yes I ported my number  from a different provider and I have had a series of problems attached to it. I am still unable to receive sms from abroad or use WiFi calls. I will try what you suggest and I will see if it sorts the issue. I will keep you posted. 
 

thanks

Hi,

I tried what you suggested. The mobile phone on my device was correct but i changed it anyway (I did not put the +44 and started with 0 then my number, not sure if that makes any difference ) then I turned off the iMessage, reset the networks settings and after it restarted, I turned on iMessage but under network provider services  it still gives the wrong number. What can I do now?

Update: 

I tried everything you suggested (even if the number was already correct, I reset it again) but it is still showing the wrong number under network provider services under mobile service in settings

Hi,

I did everything you suggested but I still have the same problem in the same area.

Hi,

I tried everything suggested but the issue is still there. What can I do?

Hi ​@cosnick365.

Thanks for the update, and for sticking with us while we get this resolved.

Please do keep us posted.

Thanks,

Marquerita

The iD Mobile Team