Active Contributor

still unable to receive sms from abroad on id mobile

40 replies
486 views

I have been with id mobile for almost two months and I have also changed my old phone number to it and since then, I have been unable to receive sms from abroad, including from an important international iD I rely on for my passport. We have tried everything but id mobile seems unwilling or unable to fix the issue…

do not recommend any more settings change, everything has been tried, can you please just sort it? And please, stop calling during working hours as I can’t answer.

Show previous replies

C

cosnick365Author

Active Contributor

No change. Still unable to receive sms from

abroad

Marquerita T

iD Mobile Employee

Hi @cosnick365.

Thank you for your response.

Looking forward to your update.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Jpharris

New Contributor

I'm in China now, trying to set up WeChat so I can get around and unable to receive SMS messages or phone calls.

I'm running an eSIM for data, but text and calls are to my normal SIM.

I've tried all of the above, and still nothing.

Gemma M

iD Mobile Employee

Hi @Jpharris,

I'm sorry to hear you're having trouble receiving SMS messages and calls while you're in China.

As you're using a separate eSIM for data, we'd recommend checking your bill cap on your iD Mobile SIM. You'll need to increase your bill cap, as this can prevent services such as receiving verification texts and other network activity while abroad.

Once you've increased the bill cap, restart your phone and test again.

If the issue continues after increasing the bill cap, please contact our Live Chat team so they can investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Jpharris

New Contributor

Hi Gemma, my bill cap is and was set to a large amount, so that's not the issue, and the problem hasn't been resolved. I did try talking to live chat last night, but they weren't the most helpful, in fact one one of them just cut me off…

I've got 1.5 days left, so have given up with the idea of getting it fixed, which is a shame, but for something that should just work without any meddling, it's been a right pain.

Cheers

Jon

Marquerita T

iD Mobile Employee

Hi @cosnick365.

Thank you for sharing. I’m sorry to hear you’ve had so many problems since moving your number over to us.

I just wanted to check in and see whether things have improved. Are you now able to receive texts from abroad and use WiFi calling?

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

cosnick365Author

Active Contributor

No change. I am still unable to receive sms from abroad

Gemma M

iD Mobile Employee

Hi @cosnick365,

Thanks for the update.

As there's been no change and you're still unable to receive SMS messages from abroad, you'll need to contact our Live Chat team so they can investigate this further. They'll be able to check the provisioning on the account and see if anything is preventing the messages from being delivered.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.