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My pac number was due to swap over yesterday (this date was choosen when purchasing my new phone but I didn't receive notification it was happening). However my number is still not working can only make emergency calls

Hi @Clairecupcakes 

 

I’m sorry to hear this, is the correct iD Mobile SIM card in your device?

 

Have you tried a network settings reset?

 

For iPhone;

Settings > General > Transfer or Reset RDevice] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

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