Hi, I am stuck!! I requested a pac code to move over to ID mobile, I can’t remember if I submitted this when I placed order but anyway my number switched the following day from setting phone up. The issue is that when I am trying to login to ID mobile app it is not registering my number from previous network but does recognise new mobile number issued by ID mobile?? I have contacted my previous provider to ask whether the pac code has been used and they can only tell me it was issued! I don’t understand how I am using ID mobile network in my new phone with my old number if it has not been ported over. I am concerned that my contract with previous provider will continue to run until they get notification that OAC code has been used.
switch
+26Sounds like a problem with the iD Mobile app,
Can you login to your ‘old’ account, with your previous service provider, and check if your ‘old’ account is closed?
+24Hey there
So to confirm, have you sent the PAC code over to us?
If so, when was it due to complete on?
Or do you need help with processing your port-in?
Thanks,
Tyler
My number should have switched but hasn't yet
+17Hi
Have you given your phone a reboot?
I had an email after I posted. Apparently it will happen before 10pm today
1 person likes this
+17OK no worries
If you give your phone a reboot occasionally throughout the day, then you can check if the switch has gone through.
+17Fab thats great to hear!
If there is anything else we can do for you
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