I got an e-mail on 16th January saying my switch was complete. It should have been on 15th January. I was in contact with Live Chat on the evening of 16th and was told there was heavy traffic and it would be resolved at midnight. It is now 1pm on 17th January and no progress
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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