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Switch not complete

  • January 17, 2025
  • 1 reply
  • 29 views
T
Community Member

I got an e-mail on 16th January saying my switch was complete. It should have been on 15th January. I was in contact with Live Chat on the evening of 16th and was told there was heavy traffic and it would be resolved at midnight. It is now 1pm on 17th January and no progress

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8584 replies
    • January 18, 2025

    Hi ​@Tigerboy67 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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