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Question

Switch numbers - Calender not working

  • October 29, 2025
  • 5 replies
  • 147 views
L
New Contributor

Good Afternoon,

 

I have joined iD - I have been to the link to enter my PAC code to be able to keep my number, however, the select date box does not allow me to choose a date! I can not use the live chat as this also does not work. I have cleared broweser history and cleared cache, nothing. I am now going to have to pay for the iD mobile and my old account as I am unable to use the PAC code due to iD mobile error. Shame you have not got a customer service telephone line.

    5 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • October 30, 2025

    Hey there ​@LauraBates1801, sorry to hear that. When you try to select a date, what happens please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • October 30, 2025

    Try using a different web browser.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • October 30, 2025

    Hi ​@LauraBates1801 

     

    As suggested by ​@WelshPaul , can you please try a different browser/device to see if you experience the same issue?

     

    Thanks

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • LauraBates1801
    • Author
    • New Contributor
    • October 30, 2025

    I have tried all the above. 
    I open the landed to choose a date and it’s all greyed out. 

    Lamiya C
    iD Mobile Employee
    Forum|alt.badge.img+9
    • Lamiya C
    • iD Mobile Employee
    • October 30, 2025

    Hi ​@LauraBates1801,

     

    Thanks for getting in touch, and I’m sorry you’re having trouble with the port-in process.
    If the date selection is greyed out when trying to schedule your number transfer, it may be due to a temporary system issue or the porting window being unavailable. Please try again later, or reach out to our Live Chat team or email socialqueries@idmobile.co.uk so we can assist you directly and help get your number ported in smoothly.

    Kind regards,

    Lamiya
    iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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