Solved

switch over hasn’t happened

My switch over was meant to be today but it hasn’t happened please help

Best answer by MZone

Have you turned your phone off/on again?

Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @Tracey Bell

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

+22

Have you turned your phone off/on again?

Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @Tracey Bell

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

+25

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Rich Text Editor, editor1

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