I have been trying to switch over my old number from sky for over a month now and I keep getting an error message but receive the text to say this is going to take place but nothing has happened, I am beginning to get very frustrated as I am paying for 2 contracts as I can’t cancel sky until I get this number ported over
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Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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