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Switched from EE and now appear to have 2 lines with the same number.

  • February 24, 2025
  • 2 replies
  • 83 views

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I switched from EE last week using a PAC code. It all seemed to go ok but I could see both my number and the new ID number on my phone labelled primary (EE) and personal (ID). 
I realised tonight that I couldn’t make calls. I’ve switched the phone off and on again and now both personal and primary have the same number, the correct number that I transported. I’ve set the personal (ID) line as default and now I can call out but I just wondered if I have done something wrong? And if it will cause me problems having my phone set up like this? 
when I call someone I’ve previously called it says I cannot use the same line and would I like to use the alternative line! 

Best answer by JennyLR

I THINK IVE FIGURED IT OUT! I’ve removed the old sim. I thought it was an eSIM. 

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  • 1 reply
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  • February 24, 2025

I THINK IVE FIGURED IT OUT! I’ve removed the old sim. I thought it was an eSIM. 


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  • iD Mobile Employee
  • 2067 replies
  • February 25, 2025

Hi ​@JennyLR 

 

Thanks for getting in touch. 

It looks like you may have resolved this yourself but please do get in touch if you require any further assistance. 

 

Thanks, 

 

Nat