Hi I’ve just switched to iD from Vodafone switch is complete but it’s only daughters phone and I can’t FaceTime her but she can FaceTime me and I still can’t iMessage her on her iPhone it still has the number got given from id before switching but it won’t change any ideas msny thanks

Hello @BatGirl2087Thank you for getting in touch.We are sorry to hear you are experiencing issues with the service.Could you please try the following?1) Turn off iMessage (Settings > Messages)2) Restart your phone (by pressing and holding the on/off button)3) Tap Settings > Phone > My Number and confirm that it is correct.4) If it is not correct, please enter the correct number) Turn iMessage back to On (Settings > Messages)6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:" If you are having issues with step 4 please reset network settings and try again. Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.Thanks,Nat

Switched number from old provider -

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