Hi
I’ve just switched to iD from Vodafone
switch is complete but it’s only daughters phone and I can’t FaceTime her but she can FaceTime me and I still can’t iMessage her
on her iPhone it still has the number got given from id before switching but it won’t change
any ideas
msny thanks
Best answer by Natalie W
Hello
Thank you for getting in touch.
We are sorry to hear you are experiencing issues with the service.
Could you please try the following?
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:" If you are having issues with step 4 please reset network settings and try again. Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
Thanks,
Nat
Hello
Thank you for getting in touch.
We are sorry to hear you are experiencing issues with the service.
Could you please try the following?
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:" If you are having issues with step 4 please reset network settings and try again. Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
Thanks,
Nat
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