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rooney1000
New Contributor
rooney1000
New Contributor
March 19, 2025

Switched to ID mobile, can make calls but cant receive them

  • March 19, 2025
  • 23 replies
  • 747 views

Hi

Tried to talk to the online chat earlier but took 30 mins of exchanging messages and made no progress (other than being asked if I had put the sim in the phone !).

Moved to ID Mobile and had old number ported over.  This happenend on Tuesday but it hasnt worked properly.  My phone registers as my old number and I can dial out and send text messages etc but no-one can call me or send me anything.  If you try and call my number it says ‘number not recognised’ or ‘not in service’.

Anyone had this and got any idea what to do ?  Phone is a Pixel 7, have done what ID Mobile online chat have said (check number in personal info, check SIM card has been put into phone).

Will try them again tomorrow - at the moment paying for a service that doesnt work.

 

Thanks

      23 replies

      MZone
      Platinum 
Contributor
      MZone
      Platinum 
Contributor
      March 19, 2025

      Sounds like it could be a split port. You need to speak to live chat so they can escalate it to the technical team to resolve. 

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      rooney1000
      New Contributor
      rooney1000Author
      New Contributor
      March 20, 2025

      Spent 3 hours with online chat - shambolic service where constantly told to reset settings, restart, insert SIM again etc.   I don't think the customer support team read the messages, it is so frustrating. 

      I wish CEOs of companies tried to resolve issues in the way that we have to.  They don't get exposed to it but honestly, if they did I think they would be shocked to the core about the level of service provided. 

      I am told after 3 hours today that my problem has been raised to tech services. They have 48 hours to look at it but I have no faith they even have a ticket logged. 

      Regret moving to ID mobile, if not sorted in a couple of days I will cancel the contract and go elsewhere. 

      Tyler C
      iD Mobile Employee
      Tyler C
      iD Mobile Employee
      March 21, 2025

      Hey there ​@rooney1000, we’re very sorry to hear that.

       

      Are you still having issues with your port please?

       

      Can you confirm what phone you have please?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      rooney1000
      New Contributor
      rooney1000Author
      New Contributor
      March 21, 2025

      Apparently it has been logged to tech services. Is a pixel 7. Spent all day yesterday on live chat, reset every setting possible, checked all config, got a replacement SIM. Same issue. 

      It is clear it is a network issue as if you try and call my number from any other phone it instantly says number not recognised.  

      As above, I can dial out and use the phone with the right number, I just can't receive calls. 

      MZone
      Platinum 
Contributor
      MZone
      Platinum 
Contributor
      March 21, 2025

      Like I said above sounds like a split port. The technical team do have to intervene in these cases unfortunately. It will get resolved for you. 

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
      Tyler C
      iD Mobile Employee
      March 24, 2025

      Hey there ​@rooney1000, if it’s been logged to our technical team, then they’ll be working to resolve this ASAP for you, so please keep in touch with the team you contacted regarding this and who raised it for you for updates.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Sarah Strachan
      New Contributor
      Sarah Strachan
      New Contributor
      May 1, 2025

      I have not received incoming calls for over a week now and can’t make contact with anyone at I’d mobile.  Have tried everything on their troubleshooting page.  Have gone through Bot and then tried contacting customer services but the link does not work.  I want to leave they are useless.  Wished I’d never joined.

      Tyler C
      iD Mobile Employee
      Tyler C
      iD Mobile Employee
      May 1, 2025

      Hey there ​@Sarah Strachan, sorry to hear this. What’s your full postcode and what phone do you have please?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      Davcas
      New Contributor
      August 21, 2025

      I have the same problem, so who can help

      Tyler C
      iD Mobile Employee
      Tyler C
      iD Mobile Employee
      August 25, 2025

      Hey there ​@Davcas, to clarify, you can make calls, but can’t receive them?

       

      If so, what device do you have and what’s your full postcode please?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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