New Contributor

Switched to ID mobile, can make calls but cant receive them

Forum|Forum|1 year ago
March 19, 2025
23 replies
747 views

Hi

Tried to talk to the online chat earlier but took 30 mins of exchanging messages and made no progress (other than being asked if I had put the sim in the phone !).

Moved to ID Mobile and had old number ported over. This happenend on Tuesday but it hasnt worked properly. My phone registers as my old number and I can dial out and send text messages etc but no-one can call me or send me anything. If you try and call my number it says ‘number not recognised’ or ‘not in service’.

Anyone had this and got any idea what to do ? Phone is a Pixel 7, have done what ID Mobile online chat have said (check number in personal info, check SIM card has been put into phone).

Will try them again tomorrow - at the moment paying for a service that doesnt work.

Thanks

Show previous replies

Gemma M

iD Mobile Employee

Hi @Jake3005,

I do see that we are assisting you in a private chat, we will respond to that as soon as possible.

@rich.gentle, please could you confirm the make and model of your handset so that we can provide you with some direct troubleshooting steps?

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

Lisa CK

New Contributor

I am having similar issues and have spent most of today on the chat trying to resolve it. Some people can phone me no problem and others get "invalid number" or it just cuts off. I also can't get logged into certain things as I can't recieve verification texts. I am very frustrated as I am a midwife and need a reliable phone when I'm on call for homebirths. I have received a replacement esim today but still have the same issue.

I am being told on the chat that I will need to pay over £700 to leave. I think this is ridiculous when I am only having to leave due to the issues.

Can anyone help me?

M

Marquerita T

iD Mobile Employee

Hi @Lisa CK.

I’m really sorry to hear about the issues you’re experiencing, especially given how important a reliable service is for your work. I can completely understand your frustration.

To help rule out any SIM-related faults, could I please check if you’ve already tried using a replacement physical SIM card (not just the eSIM)?

If not, you can pick one up from your nearest Currys store, or alternatively, we can arrange for a replacement SIM to be sent directly to your address if you contact us via Live Chat here: https://www.idmobile.co.uk/live-chat.

Once you’ve got a replacement SIM, we can help ensure it’s correctly activated and check if this resolves the calling and verification text issues you’re experiencing.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.