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Tap to update eSIM info

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I’ve had my new phone for a month. I don’t have a normal SIM, just an eSIM.  Is it normal that, whenever I power my phone on, do I get a message that says

“Tap to update SIM info.  This will check for new and removed SIMs. eSIM 1 will disconnect for a few seconds while your SIMs are updated”.

Best answer by WelshPaul

I just tested it with a Samsung S21 Plus and I can confirm it’s normal. My S21 Plus does exactly the same thing.

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    WelshPaul
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    • WelshPaul
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    • May 2, 2025

    I believe this happens on android phones (Samsung?) when using two SIMS/eSIMS. 

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    • May 3, 2025

    Thanks Paul. It is a Samsung phone (S25 Ultra) but this is the only SIM I have (it came with the phone when I bought it).  I’ve never had an eSIM before so wasn’t sure.  It’s really annoying and surely it can’t be normal. It may be that I’ve got a bad eSIM?

    WelshPaul
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    • WelshPaul
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    • May 3, 2025

    I had this when I had a Samsung, but only when I had a physical SIM inserted in the phone and an active eSIM. Two lines basically! It didn’t happen when I had just a physical SIM. I cannot confirm if this is normal if you have just an eSIM installed, simply because I never had just a single eSIM installed on my Samsung. It might be normal!

     

    Try asking over on the Samsung community forums, link below:

    https://eu.community.samsung.com/t5/galaxy-s25-series/bd-p/galaxy-s25-uk

     

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    • May 4, 2025

    Thank you Paul

    WelshPaul
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    • WelshPaul
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    • May 14, 2025

    I just tested it with a Samsung S21 Plus and I can confirm it’s normal. My S21 Plus does exactly the same thing.

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    • May 15, 2025

    Thanks again Paul.  It’s annoying so I guess I’ll just have to get a normal SIM.  All the best.

     

    Siân
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    • Siân
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    • May 15, 2025

    Thanks for your advice ​@WelshPaul !

    ​@Bannerman  if you just want a physical SIM, you can pick one up in any Currys store, or we can send one out.

    Thanks.

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    • May 15, 2025
    Siân wrote:

    TThanks for your advice ​@WelshPaul !

    ​@Bannerman  if you just want a physical SIM, you can pick one up in any Currys store, or we can send one out.

    Thanks.

    Thank you Siân

    Reply.


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