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Tap to update eSIM info

  • May 2, 2025
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I’ve had my new phone for a month. I don’t have a normal SIM, just an eSIM.  Is it normal that, whenever I power my phone on, do I get a message that says

“Tap to update SIM info.  This will check for new and removed SIMs. eSIM 1 will disconnect for a few seconds while your SIMs are updated”.

Best answer by WelshPaul

I just tested it with a Samsung S21 Plus and I can confirm it’s normal. My S21 Plus does exactly the same thing.

    7 replies

    WelshPaul
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    • WelshPaul
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    • May 2, 2025

    I believe this happens on android phones (Samsung?) when using two SIMS/eSIMS. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      • Bannerman
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      • May 3, 2025

      Thanks Paul. It is a Samsung phone (S25 Ultra) but this is the only SIM I have (it came with the phone when I bought it).  I’ve never had an eSIM before so wasn’t sure.  It’s really annoying and surely it can’t be normal. It may be that I’ve got a bad eSIM?

      WelshPaul
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      • WelshPaul
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      • May 3, 2025

      I had this when I had a Samsung, but only when I had a physical SIM inserted in the phone and an active eSIM. Two lines basically! It didn’t happen when I had just a physical SIM. I cannot confirm if this is normal if you have just an eSIM installed, simply because I never had just a single eSIM installed on my Samsung. It might be normal!

       

      Try asking over on the Samsung community forums, link below:

      https://eu.community.samsung.com/t5/galaxy-s25-series/bd-p/galaxy-s25-uk

       

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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        • Bannerman
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        • May 4, 2025

        Thank you Paul

        WelshPaul
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        • WelshPaul
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        • Answer
        • May 14, 2025

        I just tested it with a Samsung S21 Plus and I can confirm it’s normal. My S21 Plus does exactly the same thing.

        I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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          • Bannerman
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          • May 15, 2025

          Thanks again Paul.  It’s annoying so I guess I’ll just have to get a normal SIM.  All the best.

           

          Siân W
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          • Siân W
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          • May 15, 2025

          Thanks for your advice ​@WelshPaul !

          ​@Bannerman  if you just want a physical SIM, you can pick one up in any Currys store, or we can send one out.

          Thanks.

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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            • Bannerman
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            • May 15, 2025

            TThanks for your advice ​@WelshPaul !

            ​@Bannerman  if you just want a physical SIM, you can pick one up in any Currys store, or we can send one out.

            Thanks.

            Thank you Siân

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