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text messages marked not delivered but sent

  • October 18, 2024
  • 3 replies
  • 59 views

Just started a first ID mobile contract, found that when sending text messages I get the response ‘not delivered’ but they are. Causes confusion if messages are actually sent or not

3 replies

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  • iD Mobile Employee
  • 2255 replies
  • October 22, 2024

Hi @Thorperanger 

 

Welcome and thank you for posting to us here on the Community. 

 

We are very sorry to hear you are experiencing an issue with your text messages showing not delivered. 

Can you please confirm what handset you are using? Also, if this is an iPhone, is this happening in iMessage?

 

Thanks, 

 

Nat 


  • Author
  • New
 Contributor
  • 1 reply
  • October 22, 2024

Thanks for the response however I managed to get it sorted out on ‘X’ yesterday. Basically my new phone was still displaying the ‘old’ temporary ID mobile number not my transferred across correct one - all ok now thanks


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • October 23, 2024

Hi @Thorperanger,

Glad to hear that the issue is resolved.

If you require further assistance, please let us know.

 

Kash