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Text messages ‘not delivered’ but still send

  • June 11, 2024
  • 7 replies
  • 1696 views
R
Community Member

I am having issues with sending texts using my iPhone since switching to ID mobile. My text messages appear as 'not delivered' but still are received by recipient.

I also found that iMessage does not work with other iPhone users but sends it as a 'green' text.

This all started from switching from gif gaf to ID mobile and wanting to keep the same phone number. My unlimmited data seems to be working completely fine, just my text messages.

 

Wondering is this has happened to anyone else, and if there is a fix?

 

Best answer by Lauren

Hi @reeecebarlw, @andewhite is correct here. A network reset can often fix this particular issue.

If this is still a problem, it’s also worthwhile double checking that your mobile number is reflecting correctly in your phone settings post number port. Sometimes the temporary iD number can be listed instead of the number that’s transferred over.

-Lauren

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7 replies

andewhite
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  • andewhite
  • Platinum 
Contributor
  • 12167 replies
  • June 11, 2024

Have you tried a NETWORK RESET on the iPhone with your iD SIM card, @reeecebarlw?

The iOS user guide explains how to carry out reset procedures.

 

Forum member (non-iD).
Lauren
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  • Lauren
    Lauren
Lauren
iD Mobile Employee
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  • Lauren
  • iD Mobile Employee
  • 479 replies
  • Answer
  • June 25, 2024

Hi @reeecebarlw, @andewhite is correct here. A network reset can often fix this particular issue.

If this is still a problem, it’s also worthwhile double checking that your mobile number is reflecting correctly in your phone settings post number port. Sometimes the temporary iD number can be listed instead of the number that’s transferred over.

-Lauren

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
R
New
 Contributor
  • Rhys_aston
  • New
 Contributor
  • 2 replies
  • July 5, 2024
Lauren wrote:

Hi @reeecebarlw, @andewhite is correct here. A network reset can often fix this particular issue.

If this is still a problem, it’s also worthwhile double checking that your mobile number is reflecting correctly in your phone settings post number port. Sometimes the temporary iD number can be listed instead of the number that’s transferred over.

-Lauren

 I’ve tried this but it won’t let me change the number from the id number to the number which I requested to keep how do I change this ??

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8175 replies
  • July 17, 2024

Hi @Rhys_aston,

If you are still having issues I would advise contacting our Live Chat Team.

However please let us know if you require further assistance.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
T
New
 Contributor
  • Trin
  • New
 Contributor
  • 2 replies
  • July 30, 2024

I am having problems with sending messages not been sent to certain phone numbers

also when I send a message to family it comes up with a different phone number it’s not even the one that they issued to start with I thought it would rectify but I’ve been with the company now for three months and it is still going on. can somebody please help me sort this out? 

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8175 replies
  • August 6, 2024

Hi @Trin,

Welcome to the Community!

Have you checked the number in your phone settings?

I would advise contacting our Live Chat Team to investigate further.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
T
1 person likes this
  • T
    Trin
T
New
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  • Trin
  • New
 Contributor
  • 2 replies
  • August 6, 2024
Kash wrote:

Hi @Trin,

Welcome to the Community!

Have you checked the number in your phone settings?

I would advise contacting our Live Chat Team to investigate further.

 

Kash

Thanks I will contact them I’ve checked phone number 

Tom
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  • Tom
    Tom

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