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Texts being sent from phone is a different number?


Shell123
New
 Contributor

Help please 

I'm not tech savvy at all! So any help given needs to be idiot proof please! 🤣

 

I've sent some text messages and they are coming through as a different number.  Under the info on my phone it has the correct mobile number.  I very rarely text but I've sent a few recently and the recipients are asking who I am?  Why is this happening and how do I correct it? 

 

Thankyou 

Best answer by Aeris Clara Vermell

I've been having this issue for the past 2.5 years - basically since I switched to ID. I asked for my previous number to be carried over to my new contract and this issue has periodically resurfaced since - nobody at ID seems to know what's going on, and no solution that has been provided has stuck.

The number I keep switching to is the number that I was initially provided by ID, before asking for my original phone number to be transferred over.

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  • New
 Contributor
  • October 1, 2024

I’m having the exact same problem! It is so annoying. I hope we can get help here.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 5, 2024

Hi @Shell123 & @Poppyjo 

 

Are you on an iPhone or Android?

 

Tom


Aeris Clara Vermell
New
 Contributor

I've been having this issue for the past 2.5 years - basically since I switched to ID. I asked for my previous number to be carried over to my new contract and this issue has periodically resurfaced since - nobody at ID seems to know what's going on, and no solution that has been provided has stuck.

The number I keep switching to is the number that I was initially provided by ID, before asking for my original phone number to be transferred over.


Shell123
New
 Contributor
  • New
 Contributor
  • October 6, 2024
Tom wrote:

Hi @Shell123 & @Poppyjo 

 

Are you on an iPhone or Android?

 

Tom

HI Tom. I've got a Samsung S23. Thanks 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • October 9, 2024

@Shell123 -

We’ve got steps for Samsung Galaxy here. Thanks.


El Davo
New
 Contributor
  • New
 Contributor
  • October 17, 2024

Having the same issue.. i’m on iphone 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • October 17, 2024

@El Davo -

Please try these steps and let me know how you get on.

Thanks.


El Davo
New
 Contributor
  • New
 Contributor
  • October 17, 2024

seems to have worked but the number in my apple account is still the temp one that came with the sim 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • October 17, 2024

That’ll update with time @El Davo -

Apple Servers seem to get confused when there is a number port. Thanks.


  • New
 Contributor
  • November 6, 2024

I’m having iPhone and facing same issue. It’s showing different number when I sent text messages to someone. Not sure why??

what is solution please??


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • November 6, 2024

Reply.