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Help please 

I'm not tech savvy at all! So any help given needs to be idiot proof please! 🤣

 

I've sent some text messages and they are coming through as a different number.  Under the info on my phone it has the correct mobile number.  I very rarely text but I've sent a few recently and the recipients are asking who I am?  Why is this happening and how do I correct it? 

 

Thankyou 

I’m having the exact same problem! It is so annoying. I hope we can get help here.

Hi @Shell123 & @Poppyjo 

 

Are you on an iPhone or Android?

 

Tom

I've been having this issue for the past 2.5 years - basically since I switched to ID. I asked for my previous number to be carried over to my new contract and this issue has periodically resurfaced since - nobody at ID seems to know what's going on, and no solution that has been provided has stuck.

The number I keep switching to is the number that I was initially provided by ID, before asking for my original phone number to be transferred over.

Hi @Shell123 & @Poppyjo 

 

Are you on an iPhone or Android?

 

Tom

HI Tom. I've got a Samsung S23. Thanks 

@Shell123 -

We’ve got steps for Samsung Galaxy here. Thanks.

Having the same issue.. i’m on iphone 

@El Davo -

Please try these steps and let me know how you get on.

Thanks.

seems to have worked but the number in my apple account is still the temp one that came with the sim 

That’ll update with time @El Davo -

Apple Servers seem to get confused when there is a number port. Thanks.

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