My phone has recently stopped making and receiving phone calls. It will send and receive texts messages. Data is fine too. Any suggestions?
Texts but not calls
Best answer by Decembersangel72
Hi
Even though your phone is on the list and is N/A for both VoLTE and WiFi Calling doesn’t necessarily mean it won’t work but just that they haven’t tested it on their network.
Try this:-
- Select ‘Settings’
- And then ‘Network & Internet’
- Select ‘Mobile network’
- Tap turn on ‘Enhanced 4G LTE Mode’
- Afterward at top right it'll show 4G sign, 4G HD Voice or VoLTE service is ready to use
If the ‘Enhanced 4G LTE Mode’ isn’t available then:-
Go to the Phone info menu by typing *#*#4636#*#* into the phone call keypad (as if making a phone call) and see if "VoLTE provisioned" toggle is on/off or greyed out. If ‘Off’ then just toggle to ‘On’. If it is greyed out then your handset is not provisioned for VoLTE and no matter what network you are with it won’t work at all.
If you have WiFi calling then VoLTE should also be enabled.
If VoLTE is enabled then you will not be able to make/receive calls with iD Mobile until/if they support your phone.
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