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texts going through with wrong number

  • November 27, 2024
  • 4 replies
  • 197 views

When sending texts some people receive from my number, other people from the original number, RCS chats are not available?

 

Best answer by Natalie W

Hello ​@trev.chad1 

 

Can you please try the following?

 

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number.

Once done, turn off the Chat Features/RCS and the phone.

Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number. Alternatively, you can turn Chat Features/RCS off and test SMS after this.

 

Nat 

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • November 27, 2024

Can you try another app for Messages on the Android phone with your iD SIM, ​@trev.chad1


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • November 28, 2024

Hey there ​@trev.chad1, sorry to hear that.

 

What phone do you have please?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 1 reply
  • November 28, 2024

Samsung Galaxy S24 Ultra. 


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  • iD Mobile Employee
  • 2067 replies
  • Answer
  • November 29, 2024

Hello ​@trev.chad1 

 

Can you please try the following?

 

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number.

Once done, turn off the Chat Features/RCS and the phone.

Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number. Alternatively, you can turn Chat Features/RCS off and test SMS after this.

 

Nat