Question

Texts not coming through.

Forum|Forum|6 months ago
July 30, 2025
1 reply
59 views

Brim
Community Member

Hi my Iphone 7 Plus texts are not coming through immediately or not at all. I had a couple of months ago sending texts saying ‘not delivered’ yet they were getting through.

I don’t use texts very much so don’t know how long this has been going on. Texts yesterday from ebay and my credit card OTP weren’t coming through. Although when i got a household member to text me today it came through (not straight away) along with a couple of older messages I hadn’t received.

Whatsapp seems to be working ok but messages may be slow.

My Iphone is old so wont update to Apple version 16 (I’m stuck on 15) don’t know if this is causing it.

I’ve tried turning phone on and off but doesn’t seem to work. Any help appreciated.

Regards

+24

Tyler C
iD Mobile Employee
Forum|Forum|6 months ago
July 30, 2025

Hey there @Brim, unfortunately, the iPhone 7 Plus isn’t officially supported on our network, so some features such as calls or texting may have issues I’m afraid. Please find supported devices below:

We’d recommend upgrading or changing phone if possible if you wish to use our services without fault.

Thanks,

Tyler

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