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three number not ported


Hello my old number from three was supposed to port over yesterday but it didn't . I have had a message from three to tell me my number has now been disconnected but it has still not ported over to my id mobile sim

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • June 4, 2024

Hi @Petenic,

Welcome to the Community!

It sounds like your port has completed if your Three number has disconnected.

I would advise resetting your network settings and restarting the handset.

If your number isn’t showing the correct one, please let us know and we will drop you a PM.

 

Kash


  • Author
  • New
 Contributor
  • 1 reply
  • June 4, 2024

I have sorted it now thanks 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8192 replies
  • June 11, 2024

Hi @Petenic,

Glad to hear that this is resolved.

If you require further assistance, please let us know.

 

Kash