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three number not ported

P
New
 Contributor

Hello my old number from three was supposed to port over yesterday but it didn't . I have had a message from three to tell me my number has now been disconnected but it has still not ported over to my id mobile sim

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    3 replies

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • June 4, 2024

    Hi @Petenic,

    Welcome to the Community!

    It sounds like your port has completed if your Three number has disconnected.

    I would advise resetting your network settings and restarting the handset.

    If your number isn’t showing the correct one, please let us know and we will drop you a PM.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New
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    • Petenic
    • Author
    • New
 Contributor
    • 1 reply
    • June 4, 2024

    I have sorted it now thanks 

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • June 11, 2024

    Hi @Petenic,

    Glad to hear that this is resolved.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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