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To keep my phone number

Helen Coyle
Community Member

Hi, I'm with ID Mobile already, I've got a new Google pixel 8, my the phone I have is a Samsung. I want to keep my phone number how can I do this. I have MS so get confused easily so please go gentle 😆 x

Best answer by WelshPaul

If you have obtained a replacement handset, then all you need to do is request a replacement SIM/eSIM. The following FAQ explains how to do just that:

 

If you purchased a new iD Mobile plan that came with a new device, then you will have to port out your old number and port it back to iD Mobile as instructed below:

  1. Get a PAC from iD for the number you want to keep. 
  2. Give the PAC from step 1 to a PAYG service provider, e.g. ASDA Mobile, giffgaff, etcetera.
  3. Wait until the number you want to keep has been successfully switched to the provider chosen in step 2. 
  4. Get a PAC from provider chosen in step 2, for the number you want to keep. 
  5. Give the PAC from step 4 to iD Mobile for the iD contract you’re planning to keep.
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    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • March 14, 2025

    Hi ​@Helen Coyle 

     

    Are you on an eSIM or physical SIM?

     

    You should just be able to move the SIM card from your Samsung over to the Google Pixel and be good to go.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 2858 replies
    • Answer
    • April 13, 2025

    If you have obtained a replacement handset, then all you need to do is request a replacement SIM/eSIM. The following FAQ explains how to do just that:

     

    If you purchased a new iD Mobile plan that came with a new device, then you will have to port out your old number and port it back to iD Mobile as instructed below:

    1. Get a PAC from iD for the number you want to keep. 
    2. Give the PAC from step 1 to a PAYG service provider, e.g. ASDA Mobile, giffgaff, etcetera.
    3. Wait until the number you want to keep has been successfully switched to the provider chosen in step 2. 
    4. Get a PAC from provider chosen in step 2, for the number you want to keep. 
    5. Give the PAC from step 4 to iD Mobile for the iD contract you’re planning to keep.
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3886 replies
    • April 15, 2025

    Hey there ​@Helen Coyle, we hope the great advice from ​@WelshPaul has been able to help. If it’s a new plan, you would need to do a triangle port, which is indeed outlined above how to do via ​@WelshPaul.

     

    Any further questions, please don’t hesitate to ask.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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