Might be best to collect a replacement iD SIM from Currys, ​@Marvin Van. 

Thanks for your response ​@andewhite.  I thought from reading a few other posts on the subject that Curry’s couldn’t help if you’d purchased it on line.  Also it came with a discount for the first few months.  We have already sent the pac number etcetera to ID for that change to happen on the new sim they’d issued, it just never got put in the phone.  How do I get hold of ID to ask them to send another card with the pac number etc to go to the same account.   or don I need to cancel my son’s account and start completely again from scratch do you think?

Hi there ​@Marvin Van, we hope the great advice from ​@andewhite was able to help.

Please let us know if any further questions.

Thanks,

Tyler