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trying to buy a contract phone

  • April 4, 2025
  • 1 reply
  • 17 views
Kayleigh Langley
Community Member

Hi I have tried to order the iPhone 13 on a contract at £20.99 a month but when i get to confirming my identity and you taking 1p from my bank there keeps being an error 

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3886 replies
    • April 4, 2025

    Hey there ​@Kayleigh Langley, we’re sorry to hear that. Have you tried via a different browser or different device?

     

    Have you tried a different bank card at all? 

     

    Also, do the details match the bank card being used?

     

    If still having issues, please call our sales team on 02071391397 between 9am-6pm, Monday-Friday.

     

    Thanks,

    Tyler

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