turn off voicmail pin and personalised greeting

Forum|Forum|8 months ago
May 21, 2025
3 replies
747 views

Suzy Anderson
New Contributor

I can’t pick up any messages because I’ve not set a personalised greeting and PIN number.

this is really problematic as I can barely talk, certainly not well enough to record a message that would be usable, and the instructions to simply make any noise is infuriating because it is really useless to not have the greeting automated for disabled users.

and I don’t want to set a pin as the moment I set it I’ll have forgotten it again, and having to write it down just to get a voice mail meaning I can only do it at home isn’t accessible either.

the new accessibility standards cover this, is there any way to get rid of this ridiculous requirement without simply resorting to turning off the voicemails entirely which now appears to be my only option?

+19

Siân W
iD Mobile Employee
Forum|Forum|8 months ago
May 21, 2025

Hi @Suzy Anderson if you just press the # key when it starts to record, you can bypass the greeting.

In regards to the PIN, this is a security measure and we cannot remove this I’m afraid, but you can reset it if needed.

You can find out more here - How do I set up my Voicemail? | iD Mobile Community

I hope this helps.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Suzy Anderson
Author
New Contributor
Forum|Forum|8 months ago
May 21, 2025

Thank you, this is all covered in the new web accessibility standards along with two factor authentication as being exclusionary to those with disabilities as there is no option at all to use key chain or Face ID with a telephone call.

this service is now entirely impossible for someone with cognitive difficulties to use. I’ve not remembered a PIN number in years, hence my use of adaptive technology for daily life.

refusing to have an accessible version of your service is not in line with WCAG2

I’ve no choice but to turn it off, as ID have made it impossible to use my adaptive technology with the service

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T

TryThis
New Contributor
Forum|Forum|3 months ago
November 11, 2025

It’s not a perfect workaround, but here’s something that might help. I used Google Translate to generate a voicemail message like: “The person you are calling is unable to take your call. Please leave a message after the tone.” Then I played it aloud using the speaker function and recorded that instead of stating my name. The audio isn’t flawless, but it gets the point across. I’m with the others on this — I’d rather not share my name with potential scammers.