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two number on my id sim

  • July 22, 2025
  • 5 replies
  • 71 views

I have recently purchased a new phone and tried to switch over my phone number from my old sim. I received the pac code and went through the process of moving my number over. It then told me it should’ve changed by 11/7/25 and to restart my phone, I went through and did that and now I seem to have 2 phone numbers both my old one and the existing one on this sim, half the people in my contacts have a new number for me and half of them have the same number? It’s been a week or 2 now and still no change I have restarted my phone multiple times and I’m just at a bit of a loss… any ideas? 

Best answer by andewhite

I have an iPhone 16 plus

This community article might help, ​@Kloie

5 replies

andewhite
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Contributor
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  • Platinum 
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  • July 22, 2025

What make and model phone are you using with your iD SIM, ​@Kloie


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2025

Hey there ​@Kloie, as asked by ​@andewhite, what device do you have please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 23, 2025

I have an iPhone 16 plus


andewhite
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  • Platinum 
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  • Answer
  • July 23, 2025

I have an iPhone 16 plus

This community article might help, ​@Kloie


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2025

We hope the kind advice from ​@andewhite has been able to help above, and would recommend checking out the link he sent.

 

Let us know if any further questions.

 

Thanks,

Tyler