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Two numbers on one sim

  • March 28, 2025
  • 6 replies
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A
New Contributor

I joined id mobile in September and I now seem to have x2 numbers coming up on my sim…. people I message are receiving texts off me from both numbers but there is no consistency when it comes to which number they will receive anything from. Separately, it seems I am having issues receiving texts and calls through as I’m only sometimes able to receive them.  I’m not having any luck with your chat option as it isn’t understanding the issue / questions that I’m raising. Can anyone help with this?

Best answer by MZone

 

    6 replies

    MZone
    Platinum 
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    • MZone
    • Platinum 
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    • March 28, 2025

    How many SIM cards do you have either physical or eSIMs installed on the phone?

    You can only have 1 number per SIM card. 
     

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • antonia.ash
    • Author
    • New Contributor
    • March 28, 2025

    I don't have a physical sim in my phone so just one eSIM.  I just don’t understand why I am able to make calls - to my partner for example - and my number will come up and he is able to call me back using my number and that comes through but with then with text messages my number only works some of the time and at other times he will receive a message from this other number. I’ve also tried to message a few people recently who didn’t previously have my number and this new number is coming up and sometimes when I call someone this other number appears.  

    Also if I check my number in the ‘Mobile Service’ section in settings it comes up with this other number. 

     

     

     

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 28, 2025

    Hey there ​@antonia.ash, sorry to hear that.

     

    What phone do you have please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • antonia.ash
    • Author
    • New Contributor
    • March 28, 2025

    Hi Tyley, it is an iphone 15 pro

    MZone
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    • MZone
    • Platinum 
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    • Answer
    • March 28, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 31, 2025

    Hey there ​@antonia.ash, as kindly suggested by ​@MZone, we’d recommend looking at the two links he’s sent and following the instructions on there, and then restarting your phone.

     

    If the issues persist after trying the above, please let us know ​@antonia.ash.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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