Two SIMS, Two Phones but only one live? | iD Mobile Community
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Two SIMS, Two Phones but only one live?

  • August 17, 2024
  • 1 reply
  • 45 views

Denise Wilde
Community Member

I have just bought my son a new IPhone and inserted the new (replacement) SIM and activated it ready for his birthday tomorrow.  Problem is, the ID account now believes that his phone is a new one and all calls and messages are going to his phone and I am left without service unless connected to the WiFi!  Can anyone advise please?

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1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 23, 2024

Hi there @Denise Wilde, welcome to Community!

 

To have this looked into immediately, please contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler