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un unable to make calls and text and receive calls and text

  • 26 September 2024
  • 1 reply
  • 33 views

PatPat
Community Member

I I have been unable to receive and make calls today and it has really inconvenienced me. my contract is still running and I'm currently up to date with my bill and not in arrears so I do not understand what is going on - could you help me with this as I really need to make calls

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • October 1, 2024

Hi @PatPat,

Welcome to the Community!

It sounds like you may need to enable VoLTE on your handset.

The link below will provide further information.

https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-and-i-can-t-make-calls-what-do-i-need-to-do-60533

 

Kash


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