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unable to log into account as phone number not recognised

  • 20 September 2024
  • 1 reply
  • 25 views

Got a new phone and sim but can't log into account as phone number is not recognised. Been on chat and then got a replacement sim but can't activate that without being able to log into account.  Looking at sim details on phone it shows as no number. I have emergency calls only. Thankfully I still have my previous phone still connected to EE but want to close that account. 

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • September 24, 2024

Hi @Owain784 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom