unable to make calls/ access internet

  • 15 May 2024
  • 1 reply

Userlevel 1

I posted earlier and received good advice to contact the live chat. After over an hour on the chat, the advisor has come back and said there is a fault whereby some customers cannot call out which is my main problem. I also cannot get internet unless I am at home. 
I can’t tell if I am being fobbed off. The advisor tried a eSIM which came through but made no difference at all! Can anyone advise on this please? Thank you. 


Best answer by Tom 20 May 2024, 16:56

View original

1 reply

Userlevel 7
Badge +6

Hi @Spikeykatt 


Sorry to hear this, I don’t believe you’re being ‘fobbed off’.


There has been a recent issue with calls, however data should be fine if it was related to this issue.


Please could you let us know the postcode(s) where you’re having issues?