Hello there.
I juistchanged to ID mobile keeping my old number. Three days ago on Tuesday I got a email saying that the switch was complete. But it has been three days and still cannot make any call. Can anyone help me? How do I call customer service?
Thank you
Kind regards
Hello
Thanks for getting in touch with us here on the community.
We are sorry to hear you are experiencing issues with the service following the port.
Can you please confirm your handset make and model?
Thanks,
Nat
I have S. Galaxy S24 just got it from ID mobile too. What is happening is that when making a call I cannot hear the other person I am talking to. The phone rings normally but just can't hear the person talking
+24Hi
The link below may help.
Is the issue with all calls? It may be worth testing your SIM in a different handset in case it’s a handset issue.
Kash
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