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unable to make phonecalls

  • December 13, 2024
  • 3 replies
  • 66 views
J
New
 Contributor
  • Jeseit
  • New
 Contributor
  • 1 reply

Hello there.

I juistchanged to ID mobile keeping my old number. Three days ago on Tuesday I got a email saying that the switch was complete. But it has been three days and still cannot make any call.  Can anyone help me? How do I call customer service?

 

Thank you

 

Kind regards

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2333 replies
    • December 13, 2024

    Hello ​@Jeseit 

     

    Thanks for getting in touch with us here on the community. 

     

    We are sorry to hear you are experiencing issues with the service following the port. 

    Can you please confirm your handset make and model?

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New
 Contributor
    • Jeseit
    • Author
    • New
 Contributor
    • 1 reply
    • December 13, 2024

    I have S. Galaxy S24 just got it from ID mobile too. What is happening is that when making a call I cannot hear the other person I am talking to. The phone rings normally but just can't hear the person talking 

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • December 15, 2024

    Hi ​@Jeseit,
     

    The link below may help.

    Is the issue with all calls? It may be worth testing your SIM in a different handset in case it’s a handset issue.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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