New Contributor

Question

unable to select date of switch after adding pac and stuff

22 replies
421 views

Was unable to enter PAC code while buying sim. No option.

No tried switching from website as well as app. After dropping all the details have to select switch date but it doesn't give you that option.

Please help

switching

JoeKing

Silver Contributor

@kunal Try using this method

https://my.idmobile.co.uk/switch-to-id/keep-number

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

Lamiya C

iD Mobile Employee

Hi @kunal ,

Yes, that’s correct, please try using the link shared above:

https://my.idmobile.co.uk/switch-to-id/keep-number

This is the correct page to submit your PAC code and choose your switch date. Once completed, your number transfer should be scheduled, and you’ll receive a confirmation when it’s processed.

Lamiya

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K

kunalAuthor

New Contributor

Thank you for the response. Tried that. Still the same issue. After adding in the details I'm unable to enter date of switch

K

kunalAuthor

New Contributor

Matthew T

iD Mobile Employee

Hi @kunal,

I’ve sent you a Private Message to get some more details.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

some_chap

New Contributor

Hi, I'm having the same issue here, attempts using both methods and the app all failing. Any other suggestions?

Hosai W

iD Mobile Employee

Hi @some_chap,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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O

OWENROBSON

New Contributor

Hello, I am having the same issue as above. I have tried on both app and web browser, but still I am unable to click on any date. Please can someone assist me?

Z

Zandile M

iD Mobile Employee

Hi @OWENROBSON

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.