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New Contributor
Dec 22, 2025 9:30 AM UTC
Question

unable to select date of switch after adding pac and stuff

Was unable to enter PAC code while buying sim. No option.

No tried switching from website as well as app. After dropping all the details have to select switch date but it doesn't give you that option.

Please helpĀ 

22 replies

Hosai W
iD Mobile Employee
iD Mobile Employee
Jun 29, 2026 10:57 AM UTC

Hi ​@Elusion,
Ā 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ā€˜Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Ā 

Thanks,
Hosai

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New Contributor
Jul 6, 2026 3:26 PM UTC

Hello

I am having the same issue can you help?

Hosai W
iD Mobile Employee
iD Mobile Employee
Jul 7, 2026 2:19 PM UTC

Hi ​@Matt IDmobile,
Ā 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ā€˜Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Ā 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
Jul 23, 2026 6:29 PM UTC

Hi, I am having the same issue. Could you please help

New Contributor
Jul 24, 2026 5:29 AM UTC

Calendar to switchPAC over numberĀ not functioningĀ 

Gemma M
iD Mobile Employee
iD Mobile Employee
Jul 24, 2026 8:12 AM UTC

Hi ​@Norrie63,

Ā 

I've just sent you a private message to help get this sorted.

Ā 

ToĀ find it, click your profile picture in the top-right corner and select ā€˜Private Messages’.

Ā 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overviewĀ 

Ā 

We'll speak to you there.

Ā 

Thanks,

Ā 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
Jul 24, 2026 4:55 PM UTC

Gemma

your message was over 10hrs ago

i I got 1 message after this, and nearly 7hrs later I still await a resolution to this fault - a fault which based on the numerous messages, looks highly regular and very obviously a fault on the set up

Ā 

as a new customer to ID Mobile, this is Not an impressive start to my experience with ID Mobile, when still in ky 14 day cooling off periodĀ 

so No - Not happy with the response to an initial message posted 22hrs agoĀ 

iD Mobile Employee
Jul 24, 2026 6:42 PM UTC

Hi ​@Norrie63Ā ,

Ā 

Thank you for the message, and sorry for the inconvenience.

I've sent a response regarding this matter on the private chat. Please have a look.

Ā 

-Michael Z

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New Contributor
Jul 24, 2026 6:54 PM UTC

I have responded with copied detail, supplied directly from current providerĀ 

Gemma M
iD Mobile Employee
iD Mobile Employee
Jul 25, 2026 6:27 AM UTC

Hi ​@Norrie63,

Ā 

Thanks for letting us know. I have responded to you and will continue to assist you from there.

Ā 

Regards,

Ā 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.