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New Contributor
December 22, 2025
Question

unable to select date of switch after adding pac and stuff

  • December 22, 2025
  • 20 replies
  • 362 views

Was unable to enter PAC code while buying sim. No option.

No tried switching from website as well as app. After dropping all the details have to select switch date but it doesn't give you that option.

Please help 

20 replies

JoeKing
Silver Contributor
Silver Contributor
December 22, 2025

@kunal  Try using this method

https://my.idmobile.co.uk/switch-to-id/keep-number

 

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
Lamiya C
iD Mobile Employee
iD Mobile Employee
December 22, 2025

Hi ​@kunal ,

 

Yes, that’s correct, please try using the link shared above:

https://my.idmobile.co.uk/switch-to-id/keep-number

This is the correct page to submit your PAC code and choose your switch date. Once completed, your number transfer should be scheduled, and you’ll receive a confirmation when it’s processed.

 

Lamiya

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kunalAuthor
New Contributor
December 22, 2025

Thank you for the response. Tried that. Still the same issue. After adding in the details I'm unable to enter date of switch 

kunalAuthor
New Contributor
December 22, 2025

 

Matthew T
iD Mobile Employee
iD Mobile Employee
December 22, 2025

Hi ​@kunal,

I’ve sent you a Private Message to get some more details.

Thanks.

iD Community Manager
New Contributor
May 5, 2026

Hi, I'm having the same issue here, attempts using both methods and the app all failing. Any other suggestions?

Hosai W
iD Mobile Employee
iD Mobile Employee
May 5, 2026

Hi ​@some_chap,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.


Thanks,
Hosai

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New Contributor
June 20, 2026

Hello, I am having the same issue as above. I have tried on both app and web browser, but still I am unable to click on any date. Please can someone assist me?

iD Mobile Employee
June 22, 2026

Hi ​@OWENROBSON 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Zandile m

The iD Mobile Team 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
June 28, 2026

I have the same issue - Please help
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