I was on ID mobile and took out a new contract, I was advised I couldn’t move my number to my new ID contract and had to transfer this to another provider before I could move back to ID. I have transferred my number to EE (completed yesterday) and tried to transfer back to ID today but this keeps failing on the website. Any help?
+24Smansell94 wrote:
tried to transfer back to ID today but this keeps failing on the website.
Failing in what way?
It’s a bit late now, but try chatting with a live chat agent tomorrow and ask them to arrange the port in request on your behalf.
https://idmobile.co.uk/live-chat
+24Hey there
Have you been able to contact our live-chat as kindly advised by
If you still require assistance here, please do let us know.
Thanks,
Tyler
Hi, yes they carried out the transfer for me - however I was advised it would be complete by 9pm today but it has not gone through?
+24Hi
Have you tried to restart the handset and check if the number has ported over?
If you still have issues we will PM you to assist further.
Kash
Hi, number hasn’t ported over. Tried to speak with someone on live chat earlier but said they were unable to help. Please can you advise? I need this number transferring 😭
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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