Hi @Matt McCullough 

Your best bet is to talk to someone on Live Chat with regards to this (type in “talk to a person” to bypass all the useless questions of the bot)
https://www.idmobile.co.uk/live-chat
 

Good luck x

Hi @Matt McCullough 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Thanks, 

Nat