Skip to main content

Unanswered calls not tripping to voicemail

  • December 5, 2024
  • 2 replies
  • 27 views

I have an iPhone 13 Pro and recently switched over to ID Mobile, including porting my number over. My voicemail worked perfectly with this device on my previous network.

Since switching to ID my voicemail only works if I manually reject a call.

However, if the call is unanswered it does not trip to voicemail but instead just gives a message saying the call cannot be connected.

Can anyone help get this working? Live chat have not been any help unfortunately. 

2 replies

Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4697 replies
  • December 7, 2024

Hey there ​@LilBobz, sorry to hear that. 

 

Do you have voicemail enabled via the iD Mobile app/website please?

 

Have you also tried turning it off and back on again?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 1 reply
  • December 7, 2024

Yeah tried all that and it's definitely enabled on the app. 
 

As mentioned, voicemail works if I reject a call but just not when a call is unanswered.