Unblock phone

  • 11 June 2024
  • 2 replies


  I reported my phone as lost recently but it has now been found. I reported the loss to ID mobile

  so the phone was blocked. The phone has now been recovered.  Please can you tell me how I

   unblock my phone.




Best answer by Lauren 25 June 2024, 15:02

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2 replies

Userlevel 8
Badge +10

You probably need to chat with iD support using their Live Chat service, @Tabby

The advisers work between 9am -8 pm weekdays, and 9am - 6pm at weekdays (+ bank holidays).

Tell the 24/7 chatbot that you want to “talk to a person”.


Userlevel 4
Badge +2

Hi @Tabby, you can unblacklist the phone/SIM card by logging into the iD mobile account if you have access to this. 

If you still need assistance in unblacklisting the handset, feel free to let us know and we’d be able to send you a PM.