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Unblock phone

T
Community Member

Hi,

  I reported my phone as lost recently but it has now been found. I reported the loss to ID mobile

  so the phone was blocked. The phone has now been recovered.  Please can you tell me how I

   unblock my phone.

 

  Thanks.

Best answer by Lauren

Hi @Tabby, you can unblacklist the phone/SIM card by logging into the iD mobile account if you have access to this. 

If you still need assistance in unblacklisting the handset, feel free to let us know and we’d be able to send you a PM.

-Lauren

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andewhite
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  • andewhite
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  • 12167 replies
  • June 11, 2024

You probably need to chat with iD support using their Live Chat service, @Tabby. 

The advisers work between 9am -8 pm weekdays, and 9am - 6pm at weekdays (+ bank holidays).

Tell the 24/7 chatbot that you want to “talk to a person”.

 

Forum member (non-iD).
Lauren
iD Mobile Employee
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  • Lauren
  • iD Mobile Employee
  • 479 replies
  • Answer
  • June 25, 2024

Hi @Tabby, you can unblacklist the phone/SIM card by logging into the iD mobile account if you have access to this. 

If you still need assistance in unblacklisting the handset, feel free to let us know and we’d be able to send you a PM.

-Lauren

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