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Unblock phone

  • June 11, 2024
  • 2 replies
  • 295 views

Hi,

  I reported my phone as lost recently but it has now been found. I reported the loss to ID mobile

  so the phone was blocked. The phone has now been recovered.  Please can you tell me how I

   unblock my phone.

 

  Thanks.

Best answer by Lauren K

Hi @Tabby, you can unblacklist the phone/SIM card by logging into the iD mobile account if you have access to this. 

If you still need assistance in unblacklisting the handset, feel free to let us know and we’d be able to send you a PM.

-Lauren

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 11, 2024

You probably need to chat with iD support using their Live Chat service, @Tabby

The advisers work between 9am -8 pm weekdays, and 9am - 6pm at weekdays (+ bank holidays).

Tell the 24/7 chatbot that you want to “talk to a person”.

 


Lauren K
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • June 25, 2024

Hi @Tabby, you can unblacklist the phone/SIM card by logging into the iD mobile account if you have access to this. 

If you still need assistance in unblacklisting the handset, feel free to let us know and we’d be able to send you a PM.

-Lauren