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Unlocking phone from any provider at end of contract


Nigel Mason
New
 Contributor

How do you unlock phone from ID when the contract ends. I want to trade phone in…

Best answer by Tyler

Hey there @Nigel Mason, welcome to Community!

 

At iD Mobile, we do not lock our phones, so you can use a different SIM card any time you want. The only iD Mobile phones that are locked are iPhones made before 2018. To find out if your phone is unlocked, just insert a SIM card from another network to see if the name of the network appears on your handset.

 

What phone do you have please and when did you purchase it from us?

 

Thanks,

Tyler

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5 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2230 replies
  • Answer
  • August 16, 2024

Hey there @Nigel Mason, welcome to Community!

 

At iD Mobile, we do not lock our phones, so you can use a different SIM card any time you want. The only iD Mobile phones that are locked are iPhones made before 2018. To find out if your phone is unlocked, just insert a SIM card from another network to see if the name of the network appears on your handset.

 

What phone do you have please and when did you purchase it from us?

 

Thanks,

Tyler


Nigel Mason
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • August 16, 2024

iPhone 13….so two years ago so should be ok


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • August 21, 2024

Hi @Nigel Mason,

I would advise testing a different network SIM.

However your handset will definitely be unlocked.

 

Kash


  • New
 Contributor
  • 1 reply
  • January 11, 2025

Hi there

As previous customers at ID Mobile, my partner and I recently upgraded to new phones in December after our 2 year contracts came to an end. I visited a shop to sell our old Samsung phones for cash. He informed me that my partners phone was locked but mine wasn't. Another store also told me the same thing. 

How is this and how can we unlock her phone please?

Many thanks for any help


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2230 replies
  • January 13, 2025

Hey there ​@tcski, sorry to hear that.

 

If your partners phone appears to be locked, she will need to contact our live-chat with her contract details to have this looked into further and raised to our technical team:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler