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upgrade issues


Danny Baldwin
New
 Contributor

So I upgraded my handset last year but id are now saying I've taken a new contract and didn't upgrade so being charged twice now. Complaint as can't talk to these people over the phone. Anybody else had issues with these guys and upgrades. 

Best answer by Geluk

They’re an online only provider so use their CHAT feature or direct message via social media.😀

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2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 438 replies
  • Answer
  • January 11, 2024

They’re an online only provider so use their CHAT feature or direct message via social media.😀


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • January 12, 2024

Hi @Danny Baldwin 

 

Were you given a new number with the upgrade you made last year?

 

Tom