Hi,
I purchased a new deal with yourselves as I was due an upgrade but it's not showing as an upgrade on the app and you've given me a different phone number.
Solved
upgraded
Best answer by Tom
Hi
It sounds like you haven’t purchased an upgrade, but a new, separate plan entirely.
If you don’t want the new number/plan and instead wish to upgrade, it may be worth cancelling your new order and processing an upgrade.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations#returns-window
If you’d like any assistance in returning, please let us know.
Tom
+25Hi
It sounds like you haven’t purchased an upgrade, but a new, separate plan entirely.
If you don’t want the new number/plan and instead wish to upgrade, it may be worth cancelling your new order and processing an upgrade.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations#returns-window
If you’d like any assistance in returning, please let us know.
Tom
Do you do do sale offer on phone and sim contract
Hi
Sorry, we’re not entirely sure what you mean? Do you mean wanting to purchase a new contract or upgrade instead?
Anika
No just like to find out do you do like Christmas sale Black Friday sale offer
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