Hi,
I purchased a new deal with yourselves as I was due an upgrade but it's not showing as an upgrade on the app and you've given me a different phone number.
Solved
upgraded
Best answer by Tom
Hi
It sounds like you haven’t purchased an upgrade, but a new, separate plan entirely.
If you don’t want the new number/plan and instead wish to upgrade, it may be worth cancelling your new order and processing an upgrade.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations#returns-window
If you’d like any assistance in returning, please let us know.
Tom
+25Hi
It sounds like you haven’t purchased an upgrade, but a new, separate plan entirely.
If you don’t want the new number/plan and instead wish to upgrade, it may be worth cancelling your new order and processing an upgrade.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations#returns-window
If you’d like any assistance in returning, please let us know.
Tom
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