I was to trying to upgrade my contract and it went twice first time said prefer didn’t go through then second trying it went through but I received two order confirmations under two different order numbers
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Perhaps give the iD sales team a call to find out what happened?
Call the team on 020 7139 1397, during normal office hours,
Hi
Were you given two different new numbers? That wouldn’t sound like an upgrade, that sounds like you may have purchased two entirely new, separate contracts.
I’d recommend the same as
Tom
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