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Question

upgrading

Y
Community Member

I was to trying to upgrade my contract and it went twice first time said prefer didn’t go through then second trying it went through but I received two order confirmations under two different order numbers

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12487 replies
  • December 13, 2023

Perhaps give the iD sales team a call to find out what happened? 

Call the team on 020 7139 1397, during normal office hours, @Yusuf Rasool. 

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8484 replies
  • December 14, 2023

Hi @Yusuf Rasool 

 

Were you given two different new numbers? That wouldn’t sound like an upgrade, that sounds like you may have purchased two entirely new, separate contracts.

 

I’d recommend the same as @andewhite above, the sales team will be able to assist with this.

 

Tom

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