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urgent: Ongoing Issue with FaceTime, iMessage, and Phone Number Activation

  • December 7, 2024
  • 2 replies
  • 72 views
A
Community Member
  • As25
  • Community Member

Dear iD Mobile Support Team,

 

I am reaching out regarding a persistent issue that I’ve been experiencing since porting my phone number from my previous provider (Three) to my current iD Mobile contract.

 

The issues include:

 

1. I am unable to receive FaceTime calls, iMessages, or SMS texts from my current phone number.

2. I cannot activate FaceTime or iMessage with my ported number.

3. When I contact others via iMessage or FaceTime, my old iD Mobile number (prior to the port) is displayed instead of my ported number from Three.

 

These issues have been ongoing for several months. I have tried the following troubleshooting steps with no success:

 

• Wiping and restoring my phone 15 pro multiple times.

• Updating to the latest version of iOS.

• Following various solutions suggested in support communities.

 

Despite these efforts, the problem persists, and it is severely impacting my ability to communicate effectively.

 

Could you please investigate and resolve this issue urgently? If needed, I can provide additional details or assist with further troubleshooting steps. 

Best answer by andewhite

As25 wrote:

Dear iD Mobile Support Team,

I am reaching out regarding a persistent issue that I’ve been experiencing since porting my phone number from my previous provider (Three) to my current iD Mobile contract.

The issues include:

1. I am unable to receive FaceTime calls, iMessages, or SMS texts from my current phone number.

2. I cannot activate FaceTime or iMessage with my ported number.

3. When I contact others via iMessage or FaceTime, my old iD Mobile number (prior to the port) is displayed instead of my ported number from Three.

...


The Apple iMessage and FaceTime proprietary network services can sometimes be frustrating, ​@As25.  

https://support.apple.com/en-gb/108758

This Apple support article might help.

I’d recommend starting with the Remove your phone number step first, and then follow-up with the Set up your phone number step.
🤞

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    2 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3758 replies
    • December 16, 2024

    Hey there ​@As25, sorry to hear that.

     

    Have you tried the following troubleshooting from the page below please?

     

     

    If so, please contact our live-chat for further investigation:

     

    https://www.idmobile.co.uk/live-chat

     

    Thank you,

    Tyler

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • Answer
    • December 16, 2024
    As25 wrote:

    Dear iD Mobile Support Team,

    I am reaching out regarding a persistent issue that I’ve been experiencing since porting my phone number from my previous provider (Three) to my current iD Mobile contract.

    The issues include:

    1. I am unable to receive FaceTime calls, iMessages, or SMS texts from my current phone number.

    2. I cannot activate FaceTime or iMessage with my ported number.

    3. When I contact others via iMessage or FaceTime, my old iD Mobile number (prior to the port) is displayed instead of my ported number from Three.

    ...


    The Apple iMessage and FaceTime proprietary network services can sometimes be frustrating, ​@As25.  

    https://support.apple.com/en-gb/108758

    This Apple support article might help.

    I’d recommend starting with the Remove your phone number step first, and then follow-up with the Set up your phone number step.
    🤞

    Forum member (non-iD).

    Reply.


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