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Question

utter rubbish

  • June 17, 2025
  • 1 reply
  • 12 views

I bought my phone from mobiles.co.uk.

They assured me it would be a seamless transfer.

The day arrived and ee was cancelled and immobile assured me that everything was going ahead.

Nothing worked so now I've no ee and idmobile can't send a otp because I'm not registered. There customer service keep telling me to go to curry's to get a sim but it's all done by esim.

So now between a rock and a hard please. Both idmobile and mobiles.co.uk are trying to palm me off with eachother. Shocking

1 reply

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • June 17, 2025

I am so sorry to hear this ​@Markangloswede  as this is not a great first impression for you.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.