I’ve just joined IDmobile and have very slow or non existent mobile data. Speed tests show rubbish speed even though my usage shows data being used.
this is the latest speed check I’ve done and to say I’m not happy is an understatement!
anyone have any clues?
Best answer by Tyler
Hey there
Kind regards,
Tyler
+16I’ve always found 4G speeds to be poor when using the THREE network and any MVNO that uses the THREE network to provide a service. There is nothing you can do other than to check the iD Mobile coverage map and network status page for known issues. You can do both here:
https://www.idmobile.co.uk/help-and-advice/coverage
If there are no known issues
+24Hi
Welcome to the Community!
Sorry to hear that you are experiencing coverage issues.
As
If you have any issues you can return your contract within 30 days if you purchased directly from us.
Kash
Thank you.
unfortunately it is still an issue despite trying a new SIM card and different phone, and not any signal issues according to the website, so I’m leaving and going back to a previous company whose card worked on my phone.
+24Hey there
Kind regards,
Tyler
I’ve always found 4G speeds to be poor when using the THREE network and any MVNO that uses the THREE network to provide a service. There is nothing you can do other than to check the iD Mobile coverage map and network status page for known issues. You can do both here:
https://www.idmobile.co.uk/help-and-advice/coverage
If there are no known issues
I always wondered if it is due to ID doing some throttling or if it is just because Three has a bad network. I've not used Three in a long time and can't remember how good/bad it was.
The buffering and slow web page loading has become unbearable. I wish there was a way to leave your contract early if the service is terrible. At some point the charge to terminate contract early will be low enough to get out.
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