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wanting to change my mobile number but keep my old one as sim only contract

A
Community Member

Hi I am wanting to get a new mobile number with the contract I have now but then keep my old number as a sim only contract. Is this possible??

    2 replies

    L
    Helpful
 Contributor
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    • L0rdvega
    • Helpful
 Contributor
    • 55 replies
    • June 29, 2025

    I do not believe this is possible as if you ask ID to provide you with a new phone number on your current contact, you’ll forfeit the old number

     

    the only way I can see this being achievable is moving your old number via a PAC code to a new contract, once that’s done. Cancel your current one and then start a new contract, you’ll be given as new number, while keeping the old one as a sim only contract 

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1376 replies
    • June 30, 2025

    Hi ​@AprilJoy , as ​@L0rdvega  has advised, we would not be able to do this. If we issue your plan with a new number, you would lose the current number.

    You could take out an additional plan with a new number, and keep the current one. This could possibly be changed to a SIM only if it isn’t already. Is it due for an upgrade?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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